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The Faster, Easier, Safer Way To Shave Your Head

Customer Service

Return policy for orders placed online or by phone only:


Please send all returns to:

MicroTouch Titanium® Head Shaver

400 Returns Road

Wallingford, CT 06494

*Please allow 10 days from receipt of your return for credit to be processed.


We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below.


For customer service please call 866-596-0932 or email microtouch@customerstatus.com.


To check the status of your order, please click here.

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Under our Zero Tolerance Policy, Ideavillage Products Corp. ("Ideavillage") is aggressively pursuing counterfeiters that are manufacturing and/or selling counterfeit products. As we continue to take steps to protect our consumers, we also encourage them to be diligent when purchasing Ideavillage products and look for telltale signs of counterfeits - such as spelling errors on the packaging, improper use of product names, low-quality packaging, unusually low prices, and any other details that seem suspicious. Additionally, given that Ideavillage does not ship orders from China, any products that have been shipped directly from China are counterfeit. We strongly recommend that consumers only purchase Ideavillage products from Ideavillage's websites.

Ideavillage Products Corp 

155 Route 46 West 

Wayne, New Jersey 07470

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